Services
Fractional Management Support
Fractional management services provide your practice access to specialized expertise on a part-time or project basis, providing a flexible and cost-effective alternative to hiring full-time executives.
These services allow companies to tap into the skills and experience of experienced professionals without the burden of full-time employment, including roles like operations managers, business managers, and revenue cycle management.
Business Culture
A positive and well-defined culture leads to increased employee engagement, higher productivity, and improved patient satisfaction, ultimately contributing to the company's success.
Together, we will determine the core values, beliefs, and behaviors within your practice that shape how your company operates and guide your actions and decisions.
Strategic Business Planning
As with any business, direction is important; purpose, vision, and mission drive the team and create standards for accountability and growth. We will work with you to continue to develop these for your practice.
This foundation provides you with the ability to create structure, define goals and objectives, and focus your team on the right direction.
Practice Metrics
Practice metrics reporting involves defining, tracking, and sharing data that demonstrates a practice's performance against its goals. This includes identifying key performance indicators (KPIs) to gain insights into areas for improvement and demonstrate your practice's effectiveness.
Team Development
Defining clear roles and responsibilities ensures all team members have the necessary skills and knowledge to perform their roles effectively.
Starting with a clear understanding of the overall goals and objectives, we will identify the necessary tasks and assign specific roles and responsibilities based on individual strengths and expertise.
Accounts Receivable & Revenue Cycle Management
The implementation of clearly defined systems to maximize revenue and streamline financial operations, Revenue Cycle Management (RCM) involves proper patient registration, the gathering of insurance data and benefit verification, clinical documentation, coding, billing, claims submission, and collections.
Successful and Effective Team Meetings
Team meetings can, and should be, positive and fun. These meetings are a special appointment set on a regular basis to communicate and fine-tune your business systems. Together, we will define effective team meetings that accelerate your business.
Development and Implementation of Consistent Business Systems
Team Building and Communication
Building a cohesive group that collaborates effectively towards shared goals requires clear communication, defined roles, and a focus on individual strengths and team dynamics.
Creating WOW Patient Experiences
Starting with the initial phone call, your team will create impactful and lasting patient relationships. This will elevate communication skills that enhance effective patient interaction and consistently deliver the outstanding customer service that builds your ideal practice.
Case Presentation and Case Acceptance
Enhance your team's ability to communicate effectively during case presentations to improve treatment acceptance and ensure that your patients feel heard and valued.
An effective case presentation accomplishes three things:
Education – what is needed and why
Motivation – a vivid picture of the expected outcome
Activation – gets the patient to take the next steps in getting the care they need and want
Financial Agreements
Ensure protocols are in place and that patients have a clear understanding of their financial responsibility.
Effective Scheduling
Develop a daily schedule based on daily production goals that improves time management, the patient experience, and promotes clear communication. Refine verbal skills to create value and build long-lasting relationships.
Patient Retention
Develop repeatable protocols that will maintain long-term relationships with patients, encouraging them to return for future care, and ensure they do not slip through the cracks.